Shipping & Returns
Shipping:
All online orders are processed and shipped within 2-3 business days, except during peak season(s) and/or black-out periods. Aliya Rock offers a $10.00 standard shipping fee and a $15.00 express shipping fee.
Delivery Times:
AUSTRALIA:
Delivery Times:
AUSTRALIA:Standard Shipping: Approx. 2-8 business days
Express Shipping: Approx. 1-4 business days
Unfortunately, we do NOT offer international shipping at this time.
Though we work with reliable delivery services, the above delivery times are estimates only.
Returns & Refunds:
Aliya Rock does not provide a refund or exchange for 'change of mind' purchases. Please be mindful of this when confirming your order.Our items undergo rigorous quality checks before dispatch. However, if your item arrives with a fault, please contact our team within 5 business days via email at info@aliyarock.com.au.
We will require proof of damage and the receipt of the order before confirming and processing a refund. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Returning the item:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Aliya Rock does not cover the shipping cost for returning an item.